We're passionate about making technology simple and connecting your people and business to a digital world

Helping you go beyond simply sharing information, we'll empower your organisation to truly collaborate

Focusing on culture, training and adoption, we work with you to ensure your solution is a sustainable success

Technology should make life easier - make your technology work harder for you and maximise your investment


Collaboration is a word often banded around, but not always well understood. As a concept it’s too commonly linked to the static sharing of documents or material. Although increased availability and transparency of knowledge helps many organisations, it shouldn’t be confused with true dynamic collaboration.

We’ve seen these misconceptions many times and through that experience we’ll partner with you to unlock the power of effective collaboration that will really make a difference.


We will innovate… We’re not linked to a single software, solution or product stack. We’ll not turn up to your place of business looking to sell you something we developed yesterday. Effectively trying to fit your needs into our business.

Instead we’ll listen, discuss and then advise you on the best course of action to achieve your goals.


Working with you to create and evaluate your brief, we’ll produce designs that not only deliver requirements, but also have longevity and durability.

Delivery isn't everything, it's not even the last thing, but it is incredibly important.

We've worked on many projects that were successfully delivered and certainly a number that were not. Using this insight and experience, we'll work with you to develop and implement a plan that delivers what you need.


The job isn’t complete just because it’s up and running. In our experience most programmes fail after the success of delivery and on activities that occur or more often, don’t occur, after implementation.

Having an effective and sustainable training and adoption plan is as important as the one that guided delivery.

You’ll benefit from the experience we’ve gained delivering solutions large and small as we review, analyse and help you develop a sustainable approach to adoption.

Our Services

Website, Extranet & Intranet

We have extensive experience designing and developing a multitude of different types of websites.

We bring that experience to every project, whether it is a brand-new shop window, an environment to work more effectively with your partners or you want to unlock the full power of collaboration within your business.

UX Research & Design

Our approach to UX and Design is one of simplicity. If we must explain to you how it works, what chance do your customers or colleagues have.

Linking the proposed design to a well thought out approach to analytics and a training and adoption will ensure the success of the project.

Information and Data

Data in some shape or form drives every part of a business and yet it's surprising how many organisations fully utilise such a valuable asset. More than that, poorly managed data can become a major hindrance to the effective running of your business.

We've worked on many projects ranging from small scale document management to large-scale Risk Management datasets within the Banking sector. Using this experience, we'll work with you to identify, organise and optimise your most important information.

Development & Support

We are technology agnostic, instead focusing on the right solution to suit your needs.

Although we build all our own websites, tools and software, we are a strong advocate of open source frameworks. Where something already exists, we won't waste our time and your budget developing it again.

Widgets, Web Parts & Tools

As great as your current site, software or solution might be. It could always benefit from the little bit of extra capability.

Building widgets is one of the most exciting areas of our work. We've worked with many different industries and technologies and will always find a way to get that little bit more out of your investment.

Workflows & Process Automation

Working smarter is something we all want. Implementing process automation and workflows makes your technology work harder for you

Whether it's simple digitisation of an existing manual process or improving your current approach by adding modern messaging capability, we'll free up you and your workforce to focus on tasks that really add value.

Support, Training and Adoption

So, you've successfully delivered your project. You're done, right?

The short answer, no... the success of any IT endeavour is not measured by the mere delivery of it to your intended audience. It's confirmed by the ongoing use and adoption, 3, 6, 9 months down the road.

Don't fall into the trap of the big bang launch that is followed by an ever-diminishing limp adoption.

Analytics & Variation Testing

Wouldn't be great if we all got it perfect first time every time...? Well without a well-defined approach to analytics you're not likely to ever know

Analytics doesn't need to be complicated, but it does go well beyond simply counting how many times a page is loaded.

Looking for that extra bit of efficiency or conversion on your website is not a nice to have, it's a must have. Variation testing can mean the difference between success and failure.

Who We Are

We are a small, personal, specialist web and associated technologies company based in London and the South-East, but servicing clients around the globe.

We have more than 15 years’ experience in both the public and private sector, and more broadly the digital industry.

We've worked with many organisations ranging from large FTSE 100 organisations to smaller enterprises. With experience across multiple industries, we'll bring that relevant knowledge to every project.

Our experience working on large scale web solutions in multiple languages and based across multiple continents, regions and cultures means that we confidently and honestly offer expert and impartial advice.

Terry Willat

Managing Director

My varied and rather eclectic background has a common theme – people. Supporting, connecting and helping people get the most out of their technology. Working for many years as a Microsoft training consultant opened a lot of doors, and for the past 10 years I have been helping companies collaborate more effectively.

First-hand experience with global companies like Rio Tinto, or financial intuitions like RSA and Direct Line have exposed me to a wealth of practices that can be shared with my clients. Long running relationships within the public sector with organisations like VisitBritain and VisitEngland, have given me an insight to global online marketing.

My overarching aim is to help clients successfully achieve their goals!

David Copp

Technical Director

I have an overwhelming desire to get technology to make life easier. I've never come across a problem that couldn't be solved by willingness and good deal of creative thinking...

I started with training wheels on the early development of intranets, web portals and applications. I'm happy to look back on the days of Macromedia Flash and Frontpage, but even happier to see those days behind all of us.

I've worked with and for diverse organisations inside and outside of the financial services sectors. I've seen many great, and some not so great, examples of practices at places like American Express, AIB and HSBC.

Contact Us

We're a rather personable bunch and always happy to have a chat. Why not get in touch with us and see where we could help you.

To get in touch email enquiries@cida.digital or simply fill out the form and we’ll get back to you.

Fields marked with an * are mandatory